The Hyper-Reach system allows authorized Town officials to create and rapidly disseminate time-sensitive messages to every telephone number and email address stored in the notification database. With the Hyper-Reach system, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system - the database will NOT be shared with third parties.
Any message regarding the safety or welfare of our community would be disseminated using the Hyper-Reach service. Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens. It is our intention and hope that every residence and commercial facility in our community be included in the notification database.
How to Enroll
- Enroll at the Hyper-Reach website
- … or Text "Alert" to 978-307-8700
- … or Call 978-307-8700
Note: Passwords should be 10 characters or less
Citizens can also download the Hyper-Reach Anywhere app on their smartphone. Hyper-Reach Anywhere is a free smartphone app that allows individual citizens to manage and monitor the alerts they receive, both for their home and office addresses and for other addresses they care about such as those of elderly relatives or friends.
How to Assure You Receive Alerts
978-344-6060 is the Town of Maynard's dedicated phone line for all HyperReach reverse 911 calls, so be sure to add it to your contacts so you won't miss a message.
About the Maynard Emergency Management Agency
The Maynard Emergency Management Agency (EMA) is the Town agency responsible for coordinating federal, state, local, volunteer, and private resources during emergencies and disasters in the Town of Maynard. Emergency Management develops plans for effective response to all-hazards, disasters or threats, trains emergency personnel and volunteers to protect the public, provides information to residents, and assists individuals, families, and businesses to mitigate against, prepare for, and respond to and recover from emergencies, both natural and manmade.
The Emergency Management Director (EMD) serves as the Chairman of the Local Emergency Planning Committee (LEPC). The LEPC is the planning side of the Town's department-wide response to emergencies. The Maynard EMA continued using the state's web-based emergency management communications system, WebEOC, to provide real-time information sharing during natural and man-made incidents. The EMD worked closely with staff from the MEMA Region 1 Office in Tewksbury and Framingham Headquarters. In addition, staff attended several Local Directors Meetings and various stakeholder meetings/trainings throughout the state.
Hyper-Reach is a mass notification system with over 15 years of experience in emergency messaging. Hyper-Reach sends messages via automated telephone calls, text messaging (SMS), email, and social media, such as Twitter. Other uses of Hyper-Reach include Amber alerts, toxic chemical warnings, and armed shooter alerts. In addition to 911 centers, Hyper-Reach is used by law enforcement, educational institutions, and corporations.
For more information, visit the Hype-Reach website.
LATEST HYPER-REACH PHONE & EMAIL MESSAGE
MONDAY FEBRUARY 12, 2024
Good evening from the town of Maynard,
Due to the impending storm, Town buildings will be closed on Tuesday February 13th. Trash and recycling services will be postponed and will remain on a one-day delay for the remainder of the week.
We’d also like to remind everyone about our new interactive customer water use portal. Please be sure to sign up today and enjoy the ability to track your water usage on a daily basis, as well as features such as usage alerts and graphs. Please visit the water and sewer page of our website for information and instruction on how to utilize this feature CUSTOMER WATER PORTAL | Maynard, MA (townofmaynard-ma.gov).
And to all of our public drinking water customers, don’t forget to complete the reporting process for the town’s water service line review. As part of the water service inventory project to stay in compliance with the Environmental Protection Agency’s (EPA) recent Lead and Copper Rule Revisions, we are collecting data on the age of homes, water mains, and service lines. Detailed instructions for self-reporting or scheduling a service line identification appointment were mailed to all water customers in late November, and reminder notices were mailed at the end of January. We appreciate everyone’s participation in assisting the Town with this important process in support of our community’s water service.
Thank you for your time and please stay safe tomorrow!
- How does the service work?
- What types of messages will be sent using the service?
- Is my telephone number included in the notification database?
- Can I update or add phone numbers and email addresses to the service?
- May I use a cell phone as my notification database listing?
- Does the Hyper-Reach service replace other systems that have been used to provide time-sensitive information to residents?
- What precautions are being taken to protect personal information?
- Will there be a way to positively identify incoming calls which are made by the town using the system?
- How does the Hyper-Reach system respond to busy signals or no-answer situations?
- Is there a way to repeat the message?