Will there be a way to positively identify incoming calls which are made by the town using the system?

The caller-ID number for land line calls generated by the Hyper-Reach service will display the same phone number every time with “Town of Maynard” as the identifier.  Caller-ID numbers for cell phones will also be the same each time (the number is dictated by your cell provider) with “Maynard, MA” as the identifier.  In addition, every message begins with an announcement from the appropriate Town office.  For example:  “Good evening from the Maynard DPW.”  The message content will follow this standard introduction.

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1. How does the service work?
2. What types of messages will be sent using the service?
3. Is my telephone number included in the notification database?
4. Can I update or add phone numbers and email addresses to the service?
5. May I use a cell phone as my notification database listing?
6. Does the Hyper-Reach service replace other systems that have been used to provide time-sensitive information to residents?
7. What precautions are being taken to protect personal information?
8. Will there be a way to positively identify incoming calls which are made by the town using the system?
9. How does the Hyper-Reach system respond to busy signals or no-answer situations?
10. Is there a way to repeat the message?
11. Can I receive the message in another language?