The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) regulates the registration of contractors performing Home Improvement contracting work on 1-4 Unit owner-occupied homes that are the primary residence. They also administer the HIC Arbitration program and the Guaranty Fund, and conduct enforcement through a Complaint Program.
Arbitration Program - to arbitrate disputes between contractors and homeowners.
Enforcement - accepts complaints from homeowners and conducts administrative enforcement hearings.
Guaranty Fund - a fund of last resort for homeowners that have obtained a court judgment against a contractor. Contractors are obligated to reimburse the Fund for the amount paid to the homeowner with any accrued interest. Failure to reimburse the Fund could result in the suspension, revocation or reprimand of the contractor's registration as well as other penalties.